The weight prompt appears twice, at rate and at ship

Summary: A weight prompt that appears at both rate and ship is a prompt business rule with no guard on the existing value. Add a criterion so it prompts only when the Total Shipment Weight is empty, and it fires once.

Problem

The weight prompt appears twice, once when you rate and again when you ship. You want it to appear only once to save clicks.

Cause

The prompt is a business rule that asks for a weight. It has no check for whether a weight already exists, so it fires again at the second step even after you entered a weight at the first.

How to check: If you enter a weight at rate and the prompt still appears at ship, the rule has no guard on the existing value.

Fix

Go to Admin > Business Rules and open the prompt rule that asks for the weight.
Add a criterion that checks whether Total Shipment Weight already has a value.
Set the rule to prompt only when Total Shipment Weight is empty.
Click Save and re-test: enter the weight at rate, then go to ship and check that the prompt does not appear again.
If you would rather be prompted at ship than at rate, put the same guard on the step you want to keep.

What you should see

You enter a weight once, and a shipment that already has a weight does not trigger the prompt again.

Business Rules

Knowledge Base