Batch Import Error: “Could Not Find File”
What you’ll see
Your batch import fails and you see an error similar to:
Could not find file \…\Uploads[long-id]-YourFileName.xlsx
Why it happens
Special characters in your import file name prevent Shipstore from locating the uploaded file. The ampersand (&) is the most common cause, but any non-standard character can trigger this error.
Safe characters to use in file names:
- Letters (A-Z, a-z)
- Numbers (0-9)
- Spaces
- Hyphens (
-) - Underscores (
_)
Characters to avoid: & % # @ ! $ * ( ) [ ] { } / \ ? < > | : ; " '
How to fix it
- Delete the failed batch in Shipstore.
- Rename your import file to remove any special characters. For example:
Batch Import & PLACARDS.xlsx→Batch Import and PLACARDS.xlsx
- Create a new batch.
- Import the renamed file.
Still seeing the error?
If the error persists after renaming, open a support ticket and include the exact file name you are trying to import.