Common Errors
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A station scale will not connect or read weight
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A station stops printing labels: printer name must match Windows
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An LTL BOL will not print or opens blank
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Batch labels stop printing over a remote desktop connection
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Cannot ship foreign-to-foreign: Object reference not set error
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Domestic shipment fails with error 9999 (Use Electronic Form)
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Error Loading Shipment on one station: set the printer to All Services
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Error: "Source field cannot be empty" on API shipments
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Host error while processing: message queue allocated to another job
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Imported order fails: a 3-letter state code causes a deserialization error
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Integrated order fails: item description over 50 characters
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Labels print extra characters from a space in Address Line 2
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Logo on a pallet label: could not find the file
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Merchant App is down or all stations time out at sign-in
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Merchant App login fails: Exception Getting Person
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Merchant App will not register: ports or IP blocked
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Merchant App: SASL authentication failed connecting to the chat server
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No station appears or NOT LINKED when you load an order
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One shipment prints many duplicate labels (stuck key or scanner)
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Order load fails: "Data source name not found and no default driver"
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Orders stop loading: "The remote certificate is invalid"
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Orders will not load: host "Internal error" or "No order found"
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PDF labels or documents will not print (install Sumatra PDF)
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Rate error: The HarmonizedCode field is required
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Rate shop error: Object reference not set to an instance of an object
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Rate shop returns no rates and an SDK.PreRate error
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Rate, Ship, or View buttons do nothing: clear your browser cache
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Reprint goes to the Zebra printer instead of a PDF
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Scale error: 'Weighing scale. A different thread owns it.'
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Set up a scale on a COM (serial) port
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Shipment processed but the label did not print
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USPS labels print upside down after the Stamps migration
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Veracore order load times out: 'request channel timed out'
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Zebra label is created but nothing prints (print as PDF instead)
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Zebra labels print too small: set the printer to 203 DPI
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Batch Import Error: "Could Not Find File"
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Error: Intl Terms '' not implemented for {Carrier}
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Merchant App login error: reading 'EnableRebundle'
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Merchant App will not sign in after you change your password
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One order fails: Object reference not set to an instance of an object
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Zebra Printer Error: Wrong Characters Printing on Shipping Labels
