Summary: Shipments fail to load on one workstation with Error Loading Shipment while they load fine elsewhere. That station's Merchant App printer is not set to All Services. Set the printer to All Services and reload.

Problem

On one workstation, loading an order fails:

Error Loading Shipment

The same orders load correctly on another workstation.

Cause

The Merchant App gives each printer the services it will handle. When a station's printer is not set to All Services (or is missing a service the order needs), the app cannot map the order on that station and the load fails, even though the order itself is fine. That is why it loads on a correctly set-up station.

Fix

  1. Check that the Merchant App is signed in on the affected workstation.
  2. Open the Merchant App printer settings on that station.
  3. Set the printer's services to All Services, or include the services the shipments need.
  4. Reload the shipments on that station.

What you should see

The shipments that failed now load on that workstation with no Error Loading Shipment, and the station prints them.

Related articles

  • Batch error: No order data returned from the integration
  • Set up the Merchant App on a new station