Orders will not load for shipping and show a host "Internal error" or "No order found for order number". The order is either missing, not in a shippable status, or the host system is erroring, so the fix is on the host side.
Problem
Orders will not load for shipping. You see a stack of messages such as:
Error loading Shipment from integration
Error from [your host]: Internal error
Error loading order for shipping
No order found for order number: [order number]
Cause
Shipstore asked your host system (your ERP or order system) for the order, and the host either returned an internal error or reported that the order does not exist. The order may not be there, may not be in a shippable status, or the host service itself may be down. Shipstore is showing the host's failure, not creating it.
Shipstore does not keep a stored copy of the orders in your host system. It requests the order from your host each time you load it. If the order exists in your host but your host sends it without its shipping information (for example, no ship-to address), Shipstore cannot load it and shows "No order found for order number". In that case, check the order's shipping information in your host system, and ask your host system's support to reprocess the order so its data is sent again.
How to check
Read the error and confirm it names your host and includes "Internal error" or "No order found for order number".
Fix
- In your host system, confirm the order number exists and is in a shippable status (for example released or ready to ship).
- Load the order again in Shipstore.
- If the host still returns "Internal error", treat it as a host-side problem and contact your host system's support or IT team.
- Once the host confirms the order is present and the service is healthy, load and ship the order in Shipstore.
What you should see
The order loads for shipping with no integration error, and the host shows it in a shippable status.