Some labels print an extra "hidden" character, which can trigger carrier address-correction charges. A stray space in Address Line 2, usually coming from your integration, prints as that extra character. Clear the space and reprocess.

Problem

When you print a batch of labels, some come out with an extra "hidden" character. Because carriers charge an address-correction fee when an address is wrong, these stray characters can cost money on every affected label.

Cause

A single space (or other stray blank) in Address Line 2 prints as an extra character on the label. That blank Address Line 2 usually comes in through your integration data rather than being typed in Shipstore, so it repeats across many orders until the source data is cleaned.

How to check

Open an affected shipment and look at Address Line 2 for a lone space.

Fix

  1. Open an affected shipment and check Address Line 2 for a lone space or blank.
  2. Clear the space so Address Line 2 is truly empty (or holds a real value).
  3. Reprocess the shipment and confirm the label prints with no extra character.
  4. If it keeps happening, check the integration mapping that fills Address Line 2 and have the source stop sending a blank space.

What you should see

The reprocessed label prints with no extra or hidden character, and spot-checking new orders shows Address Line 2 empty or holding real data.