Summary: One user cannot sign in to the Merchant App and the message names EnableRebundle. The app is looking for a rebundling setting on that user's profile that is not turned on, and the user record needs rebuilding. Recreate the user, turn rebundling on for the profile, then hard refresh and sign in.
Problem
Signing in to the Merchant App fails for one user with:
Cannot read properties of undefined (reading 'EnableRebundle')
It happens on more than one computer for that user, so it is not the PC.
Cause
When the Merchant App signs someone in, it reads the list of features turned on for their profile, and one of the things it looks for is rebundling (combining items into different boxes). When rebundling is not turned on for that profile, there is nothing for the app to read and it stops with the message above instead of loading.
A user record that was only partly set up can leave the same value unresolved, which is why the fix is both to turn the feature on and to rebuild the user.
How to check: have the user try a second computer. If the same message appears there, it follows the user and the profile, not the machine.
Fix
- In Administration, find the user who cannot sign in. Note the exact username and the location or station they sign in from.
- Delete that user record and create it again, so the account is built cleanly. Give it the same username and the same profile access it had.
- Open the profile that user belongs to and turn rebundling on in the profile's features.
- Have the user hold CTRL+SHIFT+R to hard refresh, then open the Merchant App and sign in.
What you should see
The user signs in to the Merchant App with no EnableRebundle message, and can sign in from a second computer as well.
If something goes wrong
You cannot find rebundling in the profile's features. Email support@shipstore.com with your company name, the profile name, and the username, and ask for rebundling to be turned on for that profile.
You cannot delete or create users. That takes admin permissions. Ask an admin at your company, or email support with the username.
A different message appears instead. Other sign-in failures have other causes. See the related articles below.
Related articles
- Merchant App will not sign in after you change your password
- Merchant App will not sign in on a new PC: blank scale record
- Merchant App login fails: Exception Getting Person
- Merchant App is down or all stations time out at sign-in