Summary: A newly installed station is missing the settings.json file the Merchant App reads to find your server. Ask Shipstore for the file, put it in the Merchant App install folder, and sign in again.
Problem
On a station you just installed, the Merchant App will not sign in. You get this message:
Exception Getting Person, Object Reference not set to an instance of an object
The same username and password work in the browser, and the other stations at your site are fine.
Cause
The Merchant App reads a file named settings.json from its install folder. That file tells it which server to talk to. On a new install the file can be missing, so the app cannot reach your server and shows Exception Getting Person.
How to check: if you can sign in through the browser on the same PC, the username and password are fine and the problem is that PC's setup.
Fix
- Email support@shipstore.com and ask for the settings.json file for your site. Say which station or PC it is for.
- Copy settings.json into the Merchant App install folder: C:\Program Files\Shipstore\Shipstore Merchant. Saving into Program Files usually needs an administrator, so your IT person may have to do this step.
- If several new stations show the same message, put the same file on each one.
- Close the Merchant App, open it again, and sign in.
What you should see
The Merchant App signs in with no Exception Getting Person message, and you can process a test shipment from the station.
Related articles
- Set up the Merchant App on a new station
- Merchant App is down or all stations time out at sign-in
- Merchant App will not register: ports or IP blocked