Summary: "No station comes up," a NOT LINKED status, or labels that print to PDF or the wrong printer usually mean the Merchant App is not running or signed in on that station, or no station was picked in the station drop-down. Sign into the Merchant App first, then link a station.

Problem

You open or scan in an order and no station appears, so the order will not load. You may see:

NOT LINKED

It can also show up as labels going to PDF instead of the label printer, labels going to the default (for example laser) printer instead of the Zebra, or a shipment that processes with tracking in Shipping History but no printed label.

Cause

Shipstore shows NOT LINKED and offers no station when the Merchant App is not running or not signed in on that station, when the Merchant App and the website are signed in as different users, or when no station was picked in the station drop-down before processing. Without a linked station, the print job falls back to a PDF, to the default printer, or nowhere.

How to check: if the station drop-down is empty when you load an order, the Merchant App is not linked on that station.

Fix

  1. Confirm the Merchant App is installed on the station. If it is not, have your IT team install it.
  2. Start the Merchant App and sign in. After a server or Windows update, fully log out of any old session first.
  3. Sign into Shipstore as the same user you used for the Merchant App.
  4. Load the order, then pick and link the station that now appears in the station drop-down. Confirm the Zebra label printer is selected for that station.
  5. If a station still shows NOT LINKED, pick it again, restart the Merchant App or the station if needed, then process again.
  6. If a shipment already processed with no station (tracking shows in Shipping History but no label printed), void that shipment, link a station, then process it again so the label prints.

What you should see

At least one station is available to link when you load an order, the account no longer shows NOT LINKED, and a test label prints to the Zebra label printer, not to PDF or the laser printer.

Related articles

  • Shipment processed but the label did not print
  • Merchant App is down or all stations time out at sign-in
  • How To: Restart the Merchant App