Rate, Ship, or View buttons do nothing: clear your browser cache

Summary: Buttons that do nothing when clicked, or a session where past shipments have vanished and you cannot pick a profile or station, are almost always a stale browser cache (often right after a site update). Log out and back in, hard-refresh, and clear cookies and cache.

Problem

The Rate, Ship, or View button does nothing when you click it. Or the app opens with past shipments missing and no profile or station you can select. This often happens right after a website update or a rollback.

Cause

Your browser is holding old cached files or session data, so old code or data runs against the current site. An update or rollback, or a session left open a very long time, leaves the browser out of sync with the server.

Fix

Log out of the website.
Log back in.
Hard-refresh the page with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).
If it still happens, clear cookies and cached files for the site, fully close the browser, and open it again.
If the buttons still fail right after a recent update, email support@shipstore.com to confirm no site rollback is in progress. Include your company name.

What you should see

The Rate, Ship, and View buttons respond, the shipments list and history show up, and you can select a profile and station.

A rule prompt is missing on the shipping screen

Knowledge Base