Knowledge Base

All Articles

1. Admin user setup
2. Carrier Setup
3. Profile Setup
4. User Setup
5. Station Setup
Account #XYZ123 has been suspended due to multiple login attempts with an incorrect pass phrase
Account Settings Administration
Add a Shopify Integration
Adding Amazon as a Carrier
Adding Box Dimensions
Additional Actions
Address/Item Book Administration
APC Shipping Label Update
Basics
Batch Import Error: "Could Not Find File"
Batch Processing
Batch Processing: Process
Batch Processing: Process/Status Screen
Batch Processing: Status
Batch Templates Administration
Billed Weight vs Actual Weight
Buku
Business Rule Examples - Applying Markup and Discount Rates
Business Rule Examples - Printing Commercial Invoices
Business Rules
CanPar security updates - 6/26/2022
Carrier Administration
Cloud System Update - 1/14/2023
Cloud System Update - 10/25/2025
Cloud System Update - 6/25/2022
Cloud System Update - 8/19/2023
Cloud System Update - 9/17/2022
Consolidate Shipments
Create
Create a New User
Creating Business Rules
Custom Emails Administration
Defaults Administration
DHL Account Set Up
Duplicate shipments in Shipping History
Email Administration
Endicia Account Set Up
Endicia Auto Void
Endicia Auto-Void Enrollment Process
Enterprise System Update - 2024 Q1
Enterprise System Update - 2024 Q4
Enterprise System Update - 2025 Q4
Enterprise System update rollup - 2022 Q3
Enterprise System update rollup - 2023 Q1
Enterprise System update rollup - 2023 Q3
Error Code: Object Reference Not Set to an Instance of an Object
Error from UPS: Missing or invalid ship to attention/Company name (Source: UPS)
Error from UPS: The XML document is well formed but the document is not valid
Error sending labels to client: The remote server returned an error:(500) Internal Server Error.
Error: Intl Terms '' not implemented for {Carrier}
Error: Labels Not Printing
FAQ: Shipstore Freight Terms
FAQ: Why are Dimensions not being written to my invoice from the carrier?
FedEx API Label Certification Walkthrough
FedEx Broker Select Option (BSO) and Customs Clearance
FedEx Declared Value
FedEx Error: International Broker 2 - Invalid Broker Type
FedEx Error: The FTR Exemption or AES Citation You Provided is not Valid for EEI
FedEx Freight Separation
FedEx International Shipping to China: EEI Filing Error FAQ
FedEx One Rate
FedEx Web Services Account Set Up (Legacy)
FedEx: EU shipping documentation requirements are changing
Firewall/Whitelisting for hosted solutions
Flat Rate Packaging
Global Business Rule vs. Profile Business Rules
GLS Carrier Registration
Harmonized Codes
How to Add Broker, Importer, and Exporter Information to a Commercial Invoice
How to Reprocess a Shipment
How To: Configure a Station in the Merchant App
How To: Consolidate Shipments from Integration
How To: Contact Support
How To: Create a Return Label
How To: Get Alerts About Updates
How To: Import Files
How To: Make a Call Tag
How To: Obtain FedEx API Credentials
How To: Process a Batch
How To: Recommended Server Maintenance
How To: Restart the Merchant App
How To: Ship a Parcel
How To: Ship a Third Party Billed Shipment
How to: Ship International (Parcel)
How To: Ship LTL
How To: Upgrade the Merchant App
How To: Use Carrier Email Notifications
How To: View/Submit a Support Ticket
Import/Assign in a Batch
Incoterms - International Shipping
Integrations Administration
International Options
Invalid-C on FedEx Label
Label Mapping Administration
Lost/Forgotten Password
LTL Shipping
Main Window
Manual Order Entry
Merchant App: Setup
Merchant Application Advanced Options for Private or Enterprise Clients
New Ticketing System: Teamwork Desk
Order Entry Guide
Orders Screen
Packing an Order to a Shipment (Optional Module)
PII Data Handling: Cloud Environment Policies
Portal: Registering and Configuring a Station
Profile: Basics
Profile: Extras
Profiles: Setup
Puerto Rico Shipping
Purolator Carrier Setup
Rateshopping
Recommended Hardware
Recommended Server Migration Steps
Recommended Server Specifications
Recommended Software
Report: Administration
Reports
Service Setup
Ship to an APO/DPO
Shipment Options
Shipping History
Shipstore 2022 Updates
Shipstore 2023 Update
Shipstore Common Errors
Shipstore Email Notifications
Shipstore Server Setup Tool
Shipstore Standard Support Hours
Shipstore v5 - What's new?
Shipstore: Traffic Flow Diagram
SpeeDee API Credentials
Stamps.com (USPS Label Auto Refund Enrollment)
Stamps.com Account Setup
Station Setup
System Update - 1/14/2022
TForce Freight API Credentials
The Merchant App
Translations Administration
Unable to locate Ship To Email Address field
Unable to Print Labels
UPS Account Set Up
UPS Account Set Up (Legacy)
UPS Address Max Length
UPS Error: The requested accessory option is unavailable between the selected locations
UPS Error: The Shipper Cannot Use the Provided UPS Account Number as the Payment
UPS Ground Saver: Third-Party and Consignee Billing Are Not Available
UPS Paperless Commercial Invoice Enrollment Process
UPS Tech Support Contact Info
UPS Third‑Party Billing and Tracking Numbers
UPS: HazMat Regulations
UPS: SurePost Name Change to Ground Saver as of 5/3/2025
User Administration
Using Batch Processing (legacy)
USPS (Stamps.com) Label Reference
USPS HAZMAT Requirements
USPS International Shipments via GlobalPost
Utilities - EOD
Zebra Printer Error: Wrong Characters Printing on Shipping Labels
Zip Codes Cut Off When Importing Files