Knowledge Base

All Articles

"UAP Shipping is not available for selected UAP ID" (UPS)
'Missing or invalid ship to name' from a too-long Company Name
504 Gateway Time-out on a large order import
A carrier is missing or shows as unavailable
A carrier stops shipping after its service codes change
A CSV report has no column headers
A global prompt rule keeps prompting on one profile
A hidden space after the postal code stops an order from rating
A load or BOL you finished is missing from the list
A Puerto Rico order needs Duties and Taxes Terms set
A Puerto Rico shipment will not process
A report fails when you run it over an older date range
A report shows the shipment total weight, not each package weight
A rule prompt is missing on the shipping screen
A shipment costs far more than expected: large-package surcharge
A state-based rule does not fire on integration orders
A station scale will not connect or read weight
A station stops printing labels: printer name must match Windows
A suite or building number in Address 3 does not print on the label
A very large order times out and its BOL will not generate
ABOL stopped working - re-register the carrier as SPC
Add a newly activated carrier to Shipstore
Add a second shipment to an order that already shipped
Add or swap a carrier account on a location profile
Address Book entry won't save or import without an Address Book Code
Address or service changes between Validate and rate/ship
Amazon Shipping error: Access Token Expired
An LTL BOL will not print or opens blank
An LTL load was not sent to the carrier (auto-dispatch off)
An Old Dominion (ODFL) LTL shipment fails with a carrier error
An option set in your OMS does not apply to the order in Shipstore
Ask Shipstore to set up a USPS account for you
Auto-select a specialty service like Bound Printed Matter
Automating a daily emailed report is a customization
Batch error: "No order data returned" from the integration
Batch error: "Sequence contains no elements"
Batch error: Nullable object must have a value on a re-run
Batch error: Unable to set Service from ship via code
Batch fails when the Merchant app is not linked
Batch import fails on a large file or reused shipment numbers
Batch labels stop printing over a remote desktop connection
Batch ran under the wrong profile and will not reprocess
Batch rate analysis shows 0 transit days on some UPS rows
Batch reload says "service is not set up on the profile"
Batch reprint only prints the labels shown on the page
Batch says a service is not set up after a profile switch
Batch ships Prepaid instead of third-party billing
Batch stays In Process and never rates or ships
Batch still shows Ready after you manually process a shipment
Batch will not complete: duplicate UPS account blocks it
Batches or imports stop: a Shipstore service is not running
Bill a third-party account by Customer Order number (CO#)
Blind ship: print a different sender on the label
Block a carrier on Collect terms with an error rule
BOL Ship From contact and phone keep coming back after you clear them
Broker Info rule throws an error on the wrong profile
Build a shipment report: station filter, LTL counts, blank ship-to
Business rules disappeared after an update: what to do
Can End of Day run automatically?
Can I check all addresses in a batch before I upload it?
Can I see UPS and FedEx rates side by side in one rate shop?
Can Shipstore make the shipping label font bigger?
Canada third-party (NRI) UPS billing rejected as missing or invalid
Cannot close a job in a test site after the test database changed
Cannot load an order over one year old (archived orders)
cannot send to Mexico without merchandise description
Cannot ship foreign-to-foreign: Object reference not set error
Carrier tracking emails are not sending (turn on Use Carrier Notifications)
Closeout report count does not match the day's total
Collect orders load with Terms set to Prepaid
Commercial Invoice data Shipstore sends, and adding your order number
Commercial Invoice needs company letterhead and a signature
Commercial Invoice prints on paper for some countries
Commercial Invoice prints without the Importer of Record email
Commercial Invoice shows the wrong party
Confirm your USPS negotiated (NSA) rates are used in rate shopping
Consolidated shipment reprocess does not include the child orders
Correct a Commercial Invoice after the shipment has processed
Country of Origin is wrong on integration orders
Create a UPS return when the goods are in another country
Custom packing slips: versions and line-item grouping
Customer Name rule not firing? Use an 'is' match, not regex
DHL end of day closes all profiles at once
DHL error: Product Finding Failed or Service Not Available
DHL International Direct: "No rate returned for this service"
DHL to an APO address: customs details are required
Do carrier rate increases show up automatically in Shipstore?
Do I need the Merchant App for a PDF-label-only station?
Do I need to email when I cancel or void an LTL shipment?
Does End of Day advance the ship date?
Does Shipstore store carrier tariffs? (LTL rate updates)
Does Shipstore use UPS WorldShip or UPS.com?
Does the End of Day manifest mark packages received?
Domestic shipment fails with error 9999 (Use Electronic Form)
Duplicate shipment numbers import while a batch is running
EasyPost carrier will not save or disappears from Carriers
Email return label fails: Invalid field value in the enum returnType
Emailed report stops arriving after a column change
End of Day manifest emails stopped arriving
Endicia 'Missing or invalid element: ToEmail' from an @ in Ordered By
Endicia 64095: the sender name needs two words
Endicia rejects a value with more than two decimal places
Endicia: "not enough money in the account to produce the indicium"
Error Loading Shipment on one station: set the printer to All Services
Error: "Source field cannot be empty" on API shipments
Estes is not showing a rate in rate shop
Estes LTL rates come back on the wrong account or tariff
Estes LTL won't process, or 'Error weighing scale' after an update
Everything slows down after adding a rate shop rule (rule loop)
FedEx "Account Number Mismatch": add the account to the Ship API project
FedEx "Bill Consignee By Account" fails with your own account
FedEx "Unauthorized Status. 401 Response" after a key change
FedEx account error: a Freight account was used on a parcel shipment
FedEx account number or third-party validation errors
FedEx bills residential on an address that validated commercial
FedEx charge is higher than the quote (Broker Select Option)
FedEx Freight pallet label stopped printing (business rule)
FedEx Freight stopped returning rates in the rate shop
FedEx Ground fails for one area: service is suspended
FedEx Ground rejects the signature option on high-value packages
FedEx Ground Saver / Ground Economy does not rate or show up
FedEx international error: Incoterms not implemented for FedEx
FedEx international fails: Requires electronic image
FedEx One Rate (Flat Rate PAK) does not work on international shipments
FedEx One Rate markup rule does not remove the markup
FedEx parcel to a home address: use FedEx Home Delivery
FedEx SmartPost hub ID error on a child account
FedEx test shipments fail: remove the legacy SOAP Test account
FedEx: declared value exceeds the customs limit
FedEx: Information provided does not match our records
FedEx: We are unable to process this request. Please try again later
Filter a report by final-mile carrier (Carrier Name)
Find your API key and build a TrackPackage request
Freight and markup show $0.00 on third-party shipments
Generic LTL profile error for TForce Freight
Give each batch record a unique Order Number
Host error while processing: message queue allocated to another job
How Business Rule precedence works (default, global, profile)
How LTL and TL booking and dispatch work in Shipstore
How to report on voided shipments (no void field in Reports)
Imported order fails: a 3-letter state code causes a deserialization error
Integrated order fails: item description over 50 characters
Integration order fails with a Bill To error (no state/province)
Integration orders land on the wrong profile (UDF switch)
International order: 'Postal code required' with a valid ship-to ZIP
International rateshop returns only one carrier (rule needs a UDF)
Keep one customer off a carrier using a rate shop rule
Label fails: a PO or value is too long for the Reference field
Labels print extra characters from a space in Address Line 2
Large batches throw rating errors: use legacy mode
Logo on a pallet label: could not find the file
LTL commodity loads wrong, or delivery notification keeps applying
LTL rate shop is slow: one carrier's rating is lagging
LTL shipment rejected: more than 999 loose pieces
LTL will not process: SEFS Unparseable date error
Markup percentage not applied (rule copies List to Markup)
Merchant App is down or all stations time out at sign-in
Merchant App login fails: Exception Getting Person
Merchant App will not register: ports or IP blocked
Merchant App will not sign in on a new PC: blank scale record
Merchant App: SASL authentication failed connecting to the chat server
New ship stations do not auto-switch profile after loads
New station is missing from the Station dropdown
No station appears or NOT LINKED when you load an order
Notification emails not sending: the From address must match the login
Old Dominion (ODFL) stopped working: legacy API endpoint retired
One order will not ship: too many notification emails
One shipment prints many duplicate labels (stuck key or scanner)
Order Import fails with "Invalid State Length" from an Excel tab
Order load fails: "Data source name not found and no default driver"
Order will not rate or ship because an item quantity is 0
Order won't set the service for an imported Ship Via code
Orders stay on Ground: STAYING GND instead of the expected service
Orders stop loading: "The remote certificate is invalid"
Orders will not load: host "Internal error" or "No order found"
Orders won't load after turning on Packing until pack stations are set
PDF labels or documents will not print (install Sumatra PDF)
PO and CO numbers are blank after you change order systems
Preload the Description of Goods on international shipments
Premium service is rate shopped down to Ground
Prepaid shipment flips to Bill Consignee (invalid account number)
PreRate error: service "not set up on profile"
Print the LTL Bill of Lading automatically with a rule
Print the PO on the label using a Reference field
Profile rules don't apply on a manual order until you Rate
Profile switch rule errors when the new profile has no integration
Profile-switch test times out (Merchant app environment)
Puerto Rico order fails: Commodity description is required
Purolator will not rate: 401 Unauthorized or 403 Forbidden
Quote ID missing on shipments sent to a third-party TMS
R&L LTL will not process: fix the dimension format or ZIP+4
Rate error: The HarmonizedCode field is required
Rate markup or rate shop not applied: fix the rule Event
Rate shop error: Object reference not set to an instance of an object
Rate shop returns no rates and an SDK.PreRate error
Rate, Ship, or View buttons do nothing: clear your browser cache
Re-register your FedEx accounts for the new FedEx API
Reading the Billing Report cost columns (base cost vs markup)
Record who picked and who packed an order
Reference 1 is missing on the label or blank after a batch import
Reference 2 is blank in Shipping History after shipping
Report shows Error in the Tracking Status column
Reprint from Shipment History fails with an unauthorized (401) error
Reprint goes to the Zebra printer instead of a PDF
Reprocess a cancelled or voided order from Shipping History
Require a signature on a batch shipment
Require an adult signature automatically with a business rule
Residential LTL will not process without a liftgate
Return label fails with a missing package description
Route to a carrier account by OMS ID and country
Run a profile-switch rule alongside another After Shipment Loads rule
Scale error: 'Weighing scale. A different thread owns it.'
Scale orders fail to rate before a profile switch: add a rate shop
Set the customs broker for international shipments
Set the phone number that prints on the label
Set the return shipment service in a business rule
Set the Return-to address and phone per row in a batch file
Set up a profile for third-party (TPBILL) billing
Set up a scale on a COM (serial) port
Set up the Merchant App on a new station
Ship dangerous goods: IATA (air) and 49CFR (ground) papers
Ship USPS limited-quantity hazmat and print the "H" on the label
Shipment criteria options missing from the rule builder
Shipment processed but the label did not print
Shipment processed under the previous order number (click Reset)
Shipment total posts as 0 to the host or ERP system
Shipment will not rate: missing Ship To state or country
Shipped or completed orders are missing from the Orders screen
Shipping stops at random times across carriers, then works after a restart
ShipStation orders stop loading with a 401 Unauthorized error
Some batch import rows fail: international columns missing
Some orders are in your host but never load into Shipstore
Spee-Dee stops rating at the start of a new year
SpeeDee closeout fails with an 'incorrect syntax' error
Stamps shipment fails when the contact name has numbers in it
Stop 'Add Freight to COD' from turning itself back on
Stop international orders from rate shopping
Swap a carrier account on a profile without breaking your setup
Switch to a hazmat profile automatically with a child rule
Test-mode profile shipments fail (use the carrier's test credentials)
The carrier changes my address and charges a correction fee
The weight prompt appears twice, at rate and at ship
The wrong Return To address prints when a rule fires
Third-party (TPBILL) API order returns no label: add a Terms rule
Third-party billing reverts to prepaid: recreate the _BILLTO entry
Third-party billing rule does not fire because a UDF is empty
Tracking does not post back to your host after you ship
Turn on FedEx Freight (LTL) shipping in Shipstore
Two labels print on a return, or the return address is reversed
Two profiles share one carrier account: billing and shipments overlap
Unable to continue, No carrier enabled (for one carrier)
Update the integration connection after your host database moves servers
UPS collect to Canada rejected: switch Bill Consignee to Third Party
UPS domestic shipments: required address fields and length limits
UPS domestic shipments: ship-from (your origin) address fields
UPS domestic shipments: ship-to (recipient) address fields
UPS error 10400 Invalid Redirect URL when adding an account
UPS error 111578: A single payment method is required per shipment charge
UPS error: Invalid Authentication Information
UPS international shipment fails: Serialization / Deserialization failed
UPS international shipment will not rate: set Taxes and Terms
UPS Mail Innovations label prints SAMPLE in the barcode
UPS rejects a shipment: ship-to address line too long
UPS return says only 1 package is allowed on a multi-package order
UPS shipments won't process when the Ship To phone is blank
UPS Third Party billing fails: 'No Bill To address supplied'
Use more than one carrier account on one storefront
USPS "service not available" from a rule that rewrites Ship To
USPS and DHL direct (non-Endicia) service codes for integrations
USPS First Class Mail will not process: package too big or heavy
USPS Ground Advantage fails to rate: GORI 422 deserialize error
USPS Ground Advantage via Endicia: Missing or Invalid element: Mail Class
USPS international multi-box shipment fails on package weight (Endicia)
USPS label Return Address shows unexpected text
USPS labels print upside down after the Stamps migration
USPS Mail Piece error: letter or envelope package type is too heavy
USPS shipping fails: something went wrong or object reference error
USPS through Endicia fails after an Endicia password change
USPS will not rate when the Ship To Contact is blank
Veracore order load times out: 'request channel timed out'
Warn on PO Box addresses with a business rule
When is a USPS label charged, and how do voids and refunds work?
When you need an AES/EEI export filing and where to enter the ITN
Where label reprints are logged
Where to enter an EORI or tax ID on an international shipment
Why an LTL freight shipment has no PRO number right after processing
Why an old shipment shows only city, state, and ZIP
Why did the rate shop pick a different, more expensive service?
Wrong or missing fields on a custom Bill of Lading (BOL)
Zebra label is created but nothing prints (print as PDF instead)
Zebra labels print too small: set the printer to 203 DPI
1. Admin user setup
2. Carrier Setup
3. Profile Setup
4. User Setup
5. Station Setup
A business rule shows the wrong on or off state when you re-open it
Account #XYZ123 has been suspended due to multiple login attempts with an incorrect pass phrase
Account Settings Administration
Add a Shopify Integration
Adding Amazon as a Carrier
Adding Box Dimensions
Additional Actions
Address/Item Book Administration
APC Shipping Label Update
Basics
Batch Import Error: "Could Not Find File"
Batch Processing
Batch Processing: Process
Batch Processing: Process/Status Screen
Batch Processing: Status
Batch stopped while processing: how to tell which labels printed
Batch Templates Administration
Billed Weight vs Actual Weight
Brazil Tax Id for FedEx
Buku
Business Rule Examples - Applying Markup and Discount Rates
Business Rule Examples - Printing Commercial Invoices
Business rule fails: No address found for code
Business Rules
CanPar security updates - 6/26/2022
Carrier Administration
Cloud System Update - 1/14/2023
Cloud System Update - 10/25/2025
Cloud System Update - 6/25/2022
Cloud System Update - 8/19/2023
Cloud System Update - 9/17/2022
Consolidate Shipments
Create
Create a New User
Creating Business Rules
Custom Emails Administration
Defaults Administration
DHL Account Set Up
Duplicate shipments in Shipping History
Email Administration
Endicia
Endicia Account Set Up
Endicia Auto Void
Endicia Auto-Void Enrollment Process
Enterprise System Update - 2024 Q1
Enterprise System Update - 2024 Q4
Enterprise System Update - 2025 Q4
Enterprise System Update - 2026 Q3
Enterprise System update rollup - 2022 Q3
Enterprise System update rollup - 2023 Q1
Enterprise System update rollup - 2023 Q3
Error Code: Object Reference Not Set to an Instance of an Object
Error from UPS: Missing or invalid ship to attention/Company name (Source: UPS)
Error from UPS: The XML document is well formed but the document is not valid
Error sending labels to client: The remote server returned an error:(500) Internal Server Error.
Error: Intl Terms '' not implemented for {Carrier}
Error: Labels Not Printing
FAQ: Shipstore Freight Terms
FAQ: Why are Dimensions not being written to my invoice from the carrier?
FedEx 'Unable to continue' from a too-long recipient email
FedEx API Label Certification Walkthrough
FedEx Broker Select Option (BSO) and Customs Clearance
FedEx Declared Value
FedEx Declared Value (Not Insurance)
FedEx Error: International Broker 2 - Invalid Broker Type
FedEx Error: The FTR Exemption or AES Citation You Provided is not Valid for EEI
FedEx Freight Separation
FedEx International Shipping to China: EEI Filing Error FAQ
FedEx Label Certification Walkthrough
FedEx One Rate
FedEx Web Services Account Set Up (Legacy)
FedEx: EU shipping documentation requirements are changing
Find the tracking number for a return label you sent in a package
Firewall/Whitelisting for hosted solutions
Flat Rate Packaging
Global Business Rule vs. Profile Business Rules
GLS Carrier Registration
Harmonized Codes
How to Add Broker, Importer, and Exporter Information to a Commercial Invoice
How to Reprocess a Shipment
How To: Configure a Station in the Merchant App
How To: Consolidate Shipments from Integration
How To: Contact Support
How To: Create a Return Label
How To: Get Alerts About Updates
How To: Import Files
How To: Make a Call Tag
How To: Obtain FedEx API Credentials
How To: Process a Batch
How To: Recommended Server Maintenance
How To: Restart the Merchant App
How To: Ship a Parcel
How To: Ship a Third Party Billed Shipment
How to: Ship International (Parcel)
How To: Ship LTL
How To: Upgrade the Merchant App
How To: Use Carrier Email Notifications
How To: View/Submit a Support Ticket
Import/Assign in a Batch
Incoterms - International Shipping
Integrations Administration
International Options
Invalid-C on FedEx Label
Label Mapping Administration
Lost/Forgotten Password
LTL Shipping
Main Window
Manual Order Entry
Map an incoming country code to the right one, for example UK to GB
Merchant App login error: reading 'EnableRebundle'
Merchant App will not sign in after you change your password
Merchant App: Setup
Merchant Application Advanced Options for Private or Enterprise Clients
New Ticketing System: Teamwork Desk
One order fails: Object reference not set to an instance of an object
Order Entry Guide
Orders Screen
Packing an Order to a Shipment (Optional Module)
PII Data Handling: Cloud Environment Policies
Portal: Registering and Configuring a Station
Profile: Basics
Profile: Extras
Profiles: Setup
Puerto Rico Shipping
Purolator Carrier Setup
Rateshopping
Re-uploading an order file replaces the items, it does not merge them
Recommended Hardware - Zebra Printers and Mettler Toledo Scales
Recommended Server Migration Steps
Recommended Server Specifications
Recommended Software
Remove many old stations: there is no bulk delete or export
Report: Administration
Reports
Scan a barcode to ship: program the scanner to send F10
Service Setup
Ship a multi-box order in a batch with the Box N column
Ship to an APO/DPO
Shipment Options
Shipping History
Shipstore 2022 Updates
Shipstore 2023 Update
Shipstore Common Errors
Shipstore Email Notifications
Shipstore Server Setup Tool
Shipstore Standard Support Hours
Shipstore v5 - What's new?
Shipstore: Traffic Flow Diagram
Single Sign On
SpeeDee API Credentials
SpeeDee will not rate: the fuel surcharge is out of date
Stamps.com (USPS Label Auto Refund Enrollment)
Stamps.com Account Setup
Stamps.com returns Authentication failed when you process
Station Setup
System Update - 1/14/2022
TForce Freight API Credentials
The Edit User screen hangs when you have a lot of profiles
The Merchant App
The wrong carrier code goes back to your system after you ship
Tracking number shows as invalid or is gone from the carrier's site
Tracking Status shows 'The request channel timed out'
Translations Administration
Unable to locate Ship To Email Address field
Unable to Print Labels
UPS Account Set Up
UPS Account Set Up (Legacy)
UPS Address Max Length
UPS domestic shipments: billing and payor fields
UPS domestic shipments: hazmat and dangerous goods fields
UPS End of Day Report and the "Single Barcode" Driver Summary
UPS Error: The requested accessory option is unavailable between the selected locations
UPS Error: The Shipper Cannot Use the Provided UPS Account Number as the Payment
UPS Ground Saver: Third-Party and Consignee Billing Are Not Available
UPS Paperless Commercial Invoice Enrollment Process
UPS Tech Support Contact Info
UPS Third‑Party Billing and Tracking Numbers
UPS: HazMat Regulations
UPS: SurePost Name Change to Ground Saver as of 5/3/2025
User Administration
Using Batch Processing (legacy)
USPS (Stamps.com) Label Reference
USPS HAZMAT Requirements
USPS International Shipments via GlobalPost
Utilities - EOD
What's New: EU De Minimis Changes for Shipments Into the EU
Why the Account # field is hidden for Prepaid or Bill Consignee
Will turning on MFA for my UPS account stop labels printing?
Zebra Printer Error: Wrong Characters Printing on Shipping Labels
Zip Codes Cut Off When Importing Files