Knowledge Base

All Articles

1. Admin user setup
2. Carrier Setup
3. Profile Setup
4. User Setup
5. Station Setup
Account #XYZ123 has been suspended due to multiple login attempts with an incorrect pass phrase
Account Settings Administration
Add a Shopify Integration
Adding Box Dimensions
Additional Actions
Address/Item Book Administration
Basics
Batch Processing
Batch Templates Administration
Business Rule Examples - Applying Markup and Discount Rates
Business Rule Examples - Printing Commercial Invoices
Business Rules
CanPar security updates - 6/26/2022
Carrier Administration
Cloud System Update - 1/14/2023
Cloud System Update - 6/25/2022
Cloud System Update - 8/19/2023
Cloud System Update - 9/17/2022
Consolidate Shipments
Create
Create a New User
Creating Business Rules
Custom Emails Administration
Defaults Administration
DHL Account Set Up
Duplicate shipments in Shipping History
Email Administration
Endicia Account Set Up
Enterprise System Update - 2024 Q1
Enterprise System Update - 2024 Q4
Enterprise System update rollup - 2022 Q3
Enterprise System update rollup - 2023 Q1
Enterprise System update rollup - 2023 Q3
Error from UPS: Missing or invalid ship to attention/Company name (Source: UPS)
Error from UPS: The XML document is well formed but the document is not valid
Error sending labels to client: The remote server returned an error:(500) Internal Server Error.
Error: The requested accessory option is unavailable between the selected locations. (Source UPS)
FedEx API Label Certification Walkthrough
FedEx One Rate
FedEx Web Services Account Set Up (Legacy)
FedEx: EU shipping documentation requirements are changing
Firewall/Whitelisting for hosted solutions
Flat Rate Packaging
Global Business Rule vs. Profile Business Rules
GLS Carrier Registration
Harmonized Codes
How do I contact Support?
How do I get alerts about updates?
How do I process a batch?
How do I view/submit a support ticket?
How to configure a station in the Merchant app
How to Consolidate Shipments from Integration
How to create a Return Label
How to Import Files
How to make a Call Tag
How to obtain FedEx API credentials
How to Reprocess a Shipment
How to restart the Merchant App
How to ship a parcel
How to ship a Third Party billed shipment
How to ship international (parcel)
How to ship LTL
How to upgrade the Merchant app
How to Upload Electronic Letterhead and Signature for FedEx Electronic Forms
How to use Carrier Email Notifications
How To's - Recommended Server Maintenance
I can't print labels. What's wrong?
I imported a file of orders/addresses, but the zip codes are getting cut off
I lost/forgot my password. What should I do?
Import/Assign
Integrations Administration
International Options
Intl Terms '' not implemented for Carrier
Invalid-C on FedEx Label
Label Mapping Administration
LTL Shipping
Main Window
Manual Order Entry
Merchant Application Advanced Options for Private or Enterprise Clients
New ticketing system - Teamwork Desk
New USPS HAZMAT Requirements
Object reference not set to an instance of an object
Order Entry Guide
Orders Screen
Process
Process/Status Screen
Profile Basics
Profile Extras
Profiles
Rateshopping
Recommended Hardware
Recommended Server Migration Steps
Recommended Server Specs
Recommended Software
Registering and Configuring a Station (legacy)
Report Administration
Reports
Service Setup
Ship to an APO/DPO
Shipment Options
Shipping History
SHIPSTORE 2022
SHIPSTORE 2023
ShipStore Common Errors
ShipStore Email Notifications
ShipStore Merchant Application
SHIPSTORE Server Setup Tool
Shipstore v5 - What's new?
Stamps.com Account Setup
Station Setup
Status
System Update - 1/14/2022
The FTR Exemption or AES Citation you provided is not valid for EEI
The Merchant App
The shipper cannot use the provided UPS account number as the payment
Traffic Flow Diagram
Translations Administration
UPS Account Set Up
UPS Account Set Up (Legacy)
UPS Hazmat Info
UPS SurePost name change - 5/3/2025
UPS Tech Support Contact Info
User Administration
Using Batch Processing (legacy)
Utilities
What are the different freight terms in ShipStore?
What are your standard support hours?
What is the difference between Billed and Actual Weight?
Why are Dimensions not being written to my invoice from the carrier?
Why are labels not printing?