Welcome to ShipStore!
Promoted Articles
Announcements
- CanPar security updates - 6/26/2022
- Cloud System Update - 1/14/2023
- Cloud System Update - 10/25/2025
- Cloud System Update - 9/17/2022
- Enterprise System Update - 2024 Q1
- Enterprise System Update - 2024 Q4
- Enterprise System Update - 2025 Q4
- Enterprise System Update - 2026 Q3
- Enterprise System update rollup - 2022 Q3
- FedEx: EU shipping documentation requirements are changing
The Merchant App
- Do I need the Merchant App for a PDF-label-only station?
- Merchant App will not sign in on a new PC: blank scale record
- New station is missing from the Station dropdown
- Set up the Merchant App on a new station
- Error: Labels Not Printing
- How To: Configure a Station in the Merchant App
- How To: Upgrade the Merchant App
- Merchant App: Setup
- Merchant Application Advanced Options for Private or Enterprise Clients
- The Merchant App
Shipper's Guide
- A hidden space after the postal code stops an order from rating
- A load or BOL you finished is missing from the list
- A Puerto Rico order needs Duties and Taxes Terms set
- A Puerto Rico shipment will not process
- Address or service changes between Validate and rate/ship
- Carrier tracking emails are not sending (turn on Use Carrier Notifications)
- Closeout report count does not match the day's total
- Commercial Invoice data Shipstore sends, and adding your order number
- Commercial Invoice prints on paper for some countries
- Consolidated shipment reprocess does not include the child orders
Administration Guide
- A carrier is missing or shows as unavailable
- A global prompt rule keeps prompting on one profile
- A rule prompt is missing on the shipping screen
- A state-based rule does not fire on integration orders
- A suite or building number in Address 3 does not print on the label
- An option set in your OMS does not apply to the order in Shipstore
- Auto-select a specialty service like Bound Printed Matter
- Batches or imports stop: a Shipstore service is not running
- Bill a third-party account by Customer Order number (CO#)
- Blind ship: print a different sender on the label
Order Entry Guide
- A very large order times out and its BOL will not generate
- Add a second shipment to an order that already shipped
- Order Import fails with "Invalid State Length" from an Excel tab
- Shipment processed under the previous order number (click Reset)
- Shipped or completed orders are missing from the Orders screen
- Manual Order Entry
- Order Entry Guide
Books Page
FAQ
- A shipment costs far more than expected: large-package surcharge
- Can End of Day run automatically?
- Can I check all addresses in a batch before I upload it?
- Can I see UPS and FedEx rates side by side in one rate shop?
- Can Shipstore make the shipping label font bigger?
- Cannot load an order over one year old (archived orders)
- Confirm your USPS negotiated (NSA) rates are used in rate shopping
- Do carrier rate increases show up automatically in Shipstore?
- Do I need to email when I cancel or void an LTL shipment?
- Does End of Day advance the ship date?
Carriers
- "UAP Shipping is not available for selected UAP ID" (UPS)
- A carrier stops shipping after its service codes change
- ABOL stopped working - re-register the carrier as SPC
- Add a newly activated carrier to Shipstore
- Add or swap a carrier account on a location profile
- Amazon Shipping error: Access Token Expired
- An LTL load was not sent to the carrier (auto-dispatch off)
- An Old Dominion (ODFL) LTL shipment fails with a carrier error
- Ask Shipstore to set up a USPS account for you
- Canada third-party (NRI) UPS billing rejected as missing or invalid
Common Errors
- A station scale will not connect or read weight
- A station stops printing labels: printer name must match Windows
- An LTL BOL will not print or opens blank
- Batch labels stop printing over a remote desktop connection
- Cannot ship foreign-to-foreign: Object reference not set error
- Domestic shipment fails with error 9999 (Use Electronic Form)
- Error Loading Shipment on one station: set the printer to All Services
- Error: "Source field cannot be empty" on API shipments
- Host error while processing: message queue allocated to another job
- Imported order fails: a 3-letter state code causes a deserialization error